I deposited the balance of 2616.5xwc and 89.38xusd to xt at 7:31 a.m. on July 20, 2021. I have been communicating with the customer service to solve the problem. It was not done until about 11:17 on July 20, 2021. During this period, the currency price dropped by 0.04, which resulted in a loss of 104.64 usdt. But the customer service was unavailable. The platform never helped investors solve problems, which was so disappointed.